FAQ
What are the payment terms for bulk orders?
For bulk orders, we typically require a deposit to start production, with the balance due upon shipment or delivery, depending on the agreed terms. We accept various payment methods, including bank transfers, credit cards, and other financing options. Specific terms can be negotiated to suit your financial planning.
How long does it take to receive my order?
The lead time for your order depends on the quantity and customization details. Typically, production takes 4-6 weeks, followed by shipping, which can vary based on your location and the shipping method chosen. We'll provide a detailed timeline during the quotation phase and keep you updated throughout the process.
What should I do if the products arrive damaged or incorrect?
Upon delivery, please inspect all items immediately. If there are any discrepancies or damages, report them to us within 48 hours so we can initiate a claim and discuss replacement or repair options. We strive to resolve any issues promptly to minimize inconvenience.
Can I visit your factory before placing a bulk order?
Yes, we welcome potential clients to visit our manufacturing facilities. A factory visit can provide insight into our production capabilities, quality control measures, and the overall scale of operations. Please contact us to schedule a visit at a convenient time.
